FIFO Law

Terms of Service

Effective: 17 February 2026

1. Parties

These Terms of Service ("Terms") constitute a binding agreement between:

By subscribing to FIFO Law, you confirm that you have read, understood, and agree to be bound by these Terms.

2. Service Description

2.1. FIFO Law is a hosted, white-label web and mobile application that provides branded property transfer and bond cost calculators for conveyancing firms ("the Service").

2.2. The Service includes:

  1. A branded web portal hosted at a subdomain of law.fifo.systems;
  2. Transfer cost and bond registration calculators using current South African rate tables;
  3. Branded PDF quote generation;
  4. WhatsApp integration;
  5. Rate table updates within 5 (five) business days of official gazette publication;
  6. Technical support during business hours (Monday to Friday, 08:00–17:00 SAST);
  7. Where applicable per the selected tier: branded Android and/or iOS mobile applications.

2.3. The specific features included in each subscription tier are set out in the Service Description and on our website at fifo.systems.

3. Subscription and Payment

3.1. Subscription Period. Subscriptions are billed annually from the date of activation. Each subscription period is 12 (twelve) months.

3.2. Fees. The applicable annual subscription fee is determined by the tier selected:

TierIncludesAnnual Fee
Web AppWeb appR3,500
Web + AndroidWeb + AndroidR5,000
Web + Android + iOSWeb + Android + iOSR6,500

3.3. Payment Terms. Fees are payable in full within 14 (fourteen) days of invoice. FIFO reserves the right to suspend the Service if payment is not received within 30 (thirty) days of invoice.

3.4. Price Changes. FIFO may adjust pricing for future subscription periods with 60 (sixty) days' written notice prior to the renewal date. The Subscriber may cancel rather than accept the new pricing.

3.5. VAT. All prices are exclusive of VAT. Should FIFO become VAT-registered, VAT will be added at the applicable rate.

3.6. No Refunds. Fees paid are non-refundable, including in the event of early cancellation. No pro-rata refunds are issued for unused portions of a subscription period.

4. Setup and Activation

4.1. The Subscriber shall provide FIFO with the following to activate the Service: firm name, firm logo (PNG or SVG), WhatsApp contact number, and preferred subdomain.

4.2. FIFO will activate the Service within 2 (two) business days of receiving the required information and payment.

4.3. FIFO reserves the right to reject or modify a subdomain that is misleading, offensive, or infringes on any third party's rights.

5. Service Availability

5.1. FIFO will use commercially reasonable efforts to maintain availability with a target uptime of 99% per calendar month, measured at the hosting infrastructure level.

5.2. The uptime target excludes:

  1. Scheduled maintenance, for which FIFO will provide at least 24 hours' advance notice where practicable;
  2. Downtime caused by factors outside FIFO's reasonable control, including third-party service outages, force majeure events, and DDoS attacks;
  3. Downtime resulting from the Subscriber's actions or equipment.

5.3. FIFO does not guarantee uninterrupted or error-free operation of the Service.

6. Support

6.1. FIFO provides technical support via email (riaan@fifo.systems) and WhatsApp (082 525 4011) during business hours: Monday to Friday, 08:00–17:00 SAST, excluding South African public holidays.

6.2. FIFO will acknowledge support requests within 1 (one) business day.

6.3. Critical issues (Service entirely unavailable) will be addressed on a best-efforts basis, with a target response time of 4 (four) business hours.

7. Rate Table Updates

7.1. FIFO will update all rate tables within 5 (five) business days of the publication of amended rates in the Government Gazette or by the relevant authority.

7.2. Rate tables include: transfer duty rates (SARS), deeds office tariffs, and Law Society conveyancing fee guidelines.

7.3. FIFO will notify Subscribers by email when rate table updates are applied.

8. Accuracy and Disclaimer

8.1. The Service is a quoting and estimation tool. Calculator outputs are based on published rate tables and standard formulae. They are intended as estimates and are not a substitute for independent verification.

8.2. The Service does not constitute legal, financial, or tax advice. The Subscriber is solely responsible for verifying all figures before presenting them to clients or relying on them for any purpose.

8.3. FIFO makes reasonable efforts to ensure accuracy but does not warrant that outputs will be error-free at all times.

8.4. The Subscriber acknowledges that:

  1. Individual transactions may involve factors not captured by a standard calculator;
  2. Rate tables may change between the date of a quote and the date of registration;
  3. The Subscriber bears sole responsibility for the accuracy of any quote or cost estimate provided to their clients.

9. Limitation of Liability

9.1. To the maximum extent permitted by South African law:

  1. FIFO's total aggregate liability shall not exceed the total subscription fees paid by the Subscriber in the 12 months immediately preceding the claim;
  2. FIFO shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, clients, data, or reputational harm;
  3. FIFO shall not be liable for any loss arising from reliance on calculator outputs, including incorrect quotes or under/over-estimation of transfer costs.

9.2. Nothing in these Terms limits liability that cannot be limited under applicable South African law, including liability for fraud or gross negligence.

10. Intellectual Property

10.1. The Service, including all software, code, design, and documentation, is the intellectual property of FIFO Solutions (Pty) Ltd. The Subscriber receives a non-exclusive, non-transferable licence for the subscription duration.

10.2. The Subscriber retains all rights to their firm name, logo, and branding materials. FIFO uses these solely to operate the Service.

10.3. The Subscriber may not sublicense, resell, or otherwise make the Service available to third parties.

11. Data and Privacy

11.1. FIFO's collection and processing of personal information is governed by the FIFO Law Privacy Policy.

11.2. FIFO stores Subscriber information (firm name, logo, contact details, subdomain, subscription status) solely to operate the Service.

11.3. The calculator is a "compute-and-forget" tool. Data entered by end-users is processed in real time and is not stored, retained, or transmitted to any third party.

11.4. Upon termination, FIFO will delete all Subscriber configuration data within 30 days.

12. Cancellation and Termination

12.1. The Subscriber may cancel with 30 days' written notice to riaan@fifo.systems. No refund for the remaining period.

12.2. FIFO may cancel with 30 days' notice, or immediately if the Subscriber breaches these Terms and fails to remedy within 14 days of notice.

12.3. Upon termination: the portal is deactivated, mobile apps removed from stores, and configuration data deleted within 30 days.

12.4. Survival. Clauses 8, 9, 10, and 13 survive termination.

13. General

13.1. Governing Law. These Terms are governed by the laws of the Republic of South Africa.

13.2. Jurisdiction. Disputes shall be subject to the jurisdiction of the courts of the Western Cape.

13.3. Entire Agreement. These Terms, the Service Description, and the Privacy Policy constitute the entire agreement.

13.4. Severability. Invalid provisions do not affect the remaining Terms.

13.5. Assignment. The Subscriber may not assign without FIFO's written consent.

13.6. Force Majeure. Neither party is liable for failures caused by circumstances beyond reasonable control.

14. Contact

FIFO Solutions (Pty) Ltd
Registration No. 2026/071559/07
25 Bethel Gardens, 22 Church St, Durbanville, Western Cape, 7550
Email: riaan@fifo.systems
WhatsApp: 082 525 4011