25 Bethel Gardens, 22 Church St
Durbanville, Western Cape, 7550
riaan@fifo.systems
By signing, the Subscriber confirms that they have read and agree to be bound by the terms of each product selected, incorporated into this Agreement by reference. Payment is due within 14 days of invoice. Prices exclude VAT. FIFO isn't VAT-registered, so no VAT is charged; if it registers, VAT will be added at the prevailing rate.
FIFO Law
1. Terms of Service: law.fifo.systems/legal/terms 2. Privacy Notice: law.fifo.systems/legal/privacy 3. Service Level Agreement: law.fifo.systems/legal/sla
The subscription fee is locked for the first 2 years. From year 3, fees are adjusted annually by CPI + 3% (Stats SA All Items CPI, release P0141). The subscription auto-renews annually; either party may cancel with 30 days' notice before the renewal date. Rate table updates are included.
Mobile app deployment: Where the selected tier includes Android and/or iOS applications, submission to the App Store and Google Play will be initiated only after payment has been received in full. Where the selected tier includes iOS, the iPhone app is published through the Subscriber’s own Apple Developer account, which the Subscriber opens in its own name and pays for directly to Apple (currently US$99 a year); the Subscriber gives FIFO administrator access so that FIFO can build, submit and update the app while the subscription runs (Terms of Service, clause 4.6). The web portal may be activated before payment for demonstration purposes (Terms of Service, clause 4.4).
Satisfaction guarantee: The Subscriber may cancel within 30 days of activation for a full refund, no questions asked (first subscription period only). Material failure: If the Service is unavailable for 30+ consecutive days (excluding force majeure), the Subscriber may terminate and receive a pro-rata refund for the unused portion. Outside of these two exceptions, fees are non-refundable. FIFO may terminate for cause with 14 days' written notice to remedy (breach or non-payment exceeding 60 days), or for convenience at the end of the current period with 60 days' notice.
Apply online and documents. Where the selected tier is Plus (document library and online applications), the Subscriber acknowledges the obligations in clauses 12 (document library), 13 (online applications) and 17 (POPIA operator schedule) of the Terms of Service: (a) uploaded documents are blank templates and general resources only, with no personal information of identifiable persons; (b) the Subscriber is responsible for the legality and correctness of all uploaded content and indemnifies FIFO against claims arising from it; (c) for online applications the Subscriber is the responsible party and FIFO its operator under POPIA, and the Subscriber employs an admitted notary before offering antenuptial contract applications.
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1. Terms of Service: ace.fifo.systems/terms 2. Privacy Notice: ace.fifo.systems/privacy
Twelve-month subscription from activation, auto-renewing; either party may cancel with 30 days' notice before the renewal date (clauses 3.1, 13.1). R6,000 a year per firm, with no fee per agent, training or presenter (3.2). Payment within 14 days of invoice; FIFO may suspend the Service after 30 days and terminate after 60 (3.3). The fee is fixed for the first two years, then adjusted by CPI + 3% (3.4, 3.5). 30-day satisfaction refund and material-failure refund as set out in 3.7. FIFO sets up the Firm's account and activates it within two business days of payment (4.2, 4.3).
Agents' information: for the personal information of agents who sign in to the Firm's trainings, the Firm is the responsible party and FIFO its operator under POPIA; the operator schedule in clause 12 applies, and the Firm uses that information only as clause 8 allows.
The FIFO Law Terms of Service (law.fifo.systems/legal/terms), Privacy Notice and Service Level Agreement apply, in particular clause 18 (Firm website). R3,500 a year; the subscription period, auto-renewal, 30 days' notice, two-year price lock, CPI + 3% and the 30-day satisfaction guarantee are as in clause 3. One new .co.za domain is registered in the Subscriber's name and the Subscriber owns it; FIFO renews it while the Subscriber subscribes, with up to 10 email addresses on it (18.2, 18.6). The Subscriber supplies the website's content and is responsible for it, including the Legal Practice Council's rules on advertising (18.3), and makes its own changes in the firm dashboard (18.4). When the subscription ends, the website and email addresses keep working for 30 days and are then switched off; the domain stays the Subscriber's (18.7).
R2,500, paid once: it is not renewed or escalated, and it is not refundable once paid, including under the 30-day guarantee (19.4). FIFO sends first designs, and two rounds of changes are included; further rounds are quoted (19.2). Once the fee is paid in full, the Subscriber owns everything in it, including the copyright in the logo (19.3). It doesn't include wording such as the Subscriber's About page or tagline (19.1).
The Subscriber opens the account in its own name and pays Apple directly (currently US$99 a year), and gives FIFO administrator access (Terms of Service, clause 4.6). The Subscriber looks up or requests its D-U-N-S number itself, from its own Apple Account, using the details above.
By signing below, each party confirms that they have read, understood, and agree to be bound by this Subscription Agreement and the referenced terms of each product selected.